Frequently Asked Questions

What does your IT maintenance contract include?
Our monthly IT maintenance contracts cover: remote and on-site support, computer and server maintenance, network monitoring, printer service, firmware updates, backup verification and priority response. We serve İzmir and surrounding districts.
How quickly do you respond to IT emergencies?
For maintenance contract clients: remote support response within 30 minutes, on-site response within 2-4 hours in İzmir center. SLA guarantees are defined per contract.
Do you provide IT support for law firms?
Yes, we specialize in IT support for law firms: UYAP e-signature setup, secure network configuration, KVKK-compliant data management and confidential document security.
Do you support OSB and industrial facilities?
Yes, OSB and factory IT support is one of our core specialties. We serve Atatürk OSB, Kemalpaşa OSB, Manisa OSB and Turgutlu OSB with on-site technical teams.

IT Support & Managed Services

Professional IT support and managed services. Remote and on-site technical support, help desk, IT asset management and maintenance contracts.

24/7Support
<30minResponse
95%+Satisfaction

Our Services

Remote Support

Fast remote technical support via secure connection. Screen sharing, remote diagnostics and instant troubleshooting.

On-Site Support

Expert technicians dispatched to your location. Hardware repair, software installation and infrastructure maintenance.

Help Desk

Professional help desk service with ticket tracking, SLA management and priority-based resolution.

IT Maintenance

Scheduled maintenance, firmware updates, configuration backup and proactive health checks.

IT Asset Management

Hardware and software inventory, license tracking, lifecycle management and procurement support.

IT Consulting

Technology roadmap planning, infrastructure assessment, vendor management and IT strategy consulting.

Our Process

01

Discovery & Analysis

Current infrastructure audit, needs assessment and capacity planning

02

Design

Topology design, equipment selection and technical specification

03

Implementation

Physical installation, configuration and integration

04

Testing & Go-Live

Comprehensive testing, performance measurement and documentation

05

Maintenance & Support

Proactive monitoring, regular maintenance and 24/7 technical support

Ready to Get Started?

Contact us for a free consultation and a customized quote for your business.

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